Dudi Pineapple Vase

Refunds & Exchange

At Dudi, we take pride in delivering high-quality, customized 3D-printed products. However, we understand that issues may arise. Please read our Refunds & Exchange Policy carefully before making a purchase.

1. Refund Policy

Since most of our products are custom-made, we generally do not offer refunds. However, a refund may be considered under the following circumstances:

• You received a damaged or defective product.
• The item is significantly different from what was ordered.
• The product was lost in transit due to courier negligence.

Refund Process:

• Contact us within 3 days of receiving your order at with pictures of the issue.
• If approved, refunds will be processed via bank transfer within 5-7 business days.

2. Exchange Policy

We offer exchanges in the following cases:

• You received the wrong product or incorrect customization.
• The product arrived damaged due to shipping.

Exchange Process:

• Notify us within 3 days of delivery with proof (photos/videos).
• The item must be unused and in its original packaging.
• Customers may be required to return the item (shipping costs may apply).
• A replacement will be processed once the returned item is received and inspected.

3. Non-Returnable Items

The following items cannot be refunded or exchanged:

• Personalized or custom-made orders (unless defective or incorrect).
• Products that have been used, altered, or damaged after delivery.

Minor variations in color, texture, or size due to 3D printing limitations.